Repair & Incident of Damage

  • If your Chromebook/Laptop needs repair, contact the Technology Department staff member in your building. You and the Technology Department staff member will complete the repair/damage form together to determine the cause of damage to the device.

    If the damage to your Chromebook/Laptop is determined to be covered under warranty, there will be no payment required for the Chromebook/Laptop repair. If the damage to the Chromebook/Laptop is not covered under warranty, the damage form will be mailed home along with an invoice for the required payment. The student will receive a loaner Chromebook/Laptop until the repair is completed and the invoice paid in full.

    Repair/Damage Procedures:

    These procedures will be followed for an incident of damage:

    Students are responsible for reporting repair requests to the Technology Department staff member in their school building.

    When a student makes a repair request or reports an incident of damage, these procedures will be followed:

    • The Technology Department staff member will record the following on the damage form before completing any work on the Chromebook/Laptop:

      • Student Name

      • Student Number

      • Date of Visit

      • Description of Issue/Repair

      • Determination if the repair is covered by warranty or if a payment is required

    • Repairs: For all repairs, the Technology Department staff member will order the parts or arrange for the repair.

    • Incident of Damage: For all incidents of damage, the Technology Department staff member will assess all damage, take photographs (if helpful), and ask the student to sign the damage claim form confirming the accuracy of the damage assessment.

    • Damage/Repair Costs: Including the original notification via US mail, parents/guardians will receive a minimum of three (3) written notifications pertaining to any outstanding financial obligation. After the final notification, parents/guardians will receive a phone call from the school principal. After all these measures have been exhausted and the obligation is still not met or a plan for payment has not been agreed upon, the District will attempt to secure resolution through a hearing with the District Magistrate. In addition to the initial damage/repair cost, parents/guardians will be responsible for collection costs plus the required damage/repair cost.